Privacy Policy

Introduction

We are Spacious Pay Services LTD ("we", "our", "us"). We are committed to protecting your personal data and ensuring compliance with The Personal Information Protection and Electronic Documents Act (PIPEDA), Personal Information Protection Act (British Columbia), General Data Protection Regulation (GDPR).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.spayz.io/ (the “Website”).‍

We process your personal data based on your consent, which you may withdraw at any time as described in this Privacy Policy.

Please note that this Policy governs only your visits to the Website, including the contact information you provide through any form available on the Website. Information regarding the collection and processing of personal data in the course of providing our services is detailed in the applicable service agreement.

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1. Who We Are

Controller:

Spacious Pay Services LTD

How to Contact Us:

Address: 1095 McKenzie Ave., Suite 300, Victoria, British Columbia, V8P2L5, Canada

Email: privacy@spayz.io

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2. What Data We Collect

2.1 We may collect and process these types of personal data:

When you contact us regarding our services, partnerships, or fill any other form on our website:

1. Full name;
2. Phone number;
3. Email address;
4. Telegram or other messenger contact details;
5. Inquiry details;
6. Other information you voluntarily provide in the contact form. Please do not include sensitive personal data (e.g., health information, political opinions, religious beliefs, biometric data) unless explicitly requested and necessary for your inquiry.

We may collect business-related information, such as your company website URL, type of business, target countries, and expected volumes. This information is not considered personal data under applicable laws but may be treated as personal information when linked to an identifiable individual.

When you apply for a job with us:

1. Position applied for;
2. Full name;
3. Email address;
4. Phone number;
5. Telegram or other messenger contact details;
6. Any information you voluntarily include in the "Your Message" field;
7. A link to your CV or other supporting documents you provide.

Note: Your CV and supporting documents may contain additional personal data that you choose to share at your own discretion. We advise you not to include sensitive personal data (e.g., health information, political opinions, religious beliefs, biometric data).

By providing your personal data, you guarantee that all information submitted is accurate, complete, and up to date. You may update the information when needed.

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2.2 Cookies

We also collect certain technical information through the use of cookies and similar tracking technologies. This may include your IP address, browser type, device information, and pages you visit on our website.

For more details about how we use cookies, please refer to our separate Cookie Policy available on our website.

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3. Why We Process Your Data and Our Legal Reasons

We collect the personal and technical information described above for the following purposes:

1. Purpose: To contact you with information about our services and offerings.
   • Legal Reason: Necessary to take steps at your request before entering into a contract (for responding to inquiries); Consent (for marketing).

1. Purpose: To improve the functionality and performance of our Website through the use of cookies.
   • Legal Reason: Legitimate interests (for necessary cookies); Consent (for analytics and other cookies).

1. Purpose: To understand user interactions with our Website and enhance your browsing experience.
   • Legal Reason: Consent (for cookies and tracking); Legitimate interests (for aggregated and anonymized analytics).

1. Purpose: To gather analysis or valuable information to improve our services.
   • Legal Reason: Legitimate interests (for aggregated, anonymized data); Consent (if involving personal data).

For more details about how we use cookies, please refer to our separate Cookie Policy available on our website.

If you have any questions about the legal basis for processing your personal data, please contact us at privacy@spayz.io.

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4. Who We Share Your Data With

We may share your personal data with:

• Providers of analytics services who help us analyze website usage and improve our services. These providers are bound by confidentiality agreements and are prohibited from using your data for any purpose other than providing the analytics services.
• Service providers who help us provide our services.
• Regulatory authorities as required by law.
• Business partners for the purposes mentioned above.
• Affiliates within our corporate group.‍

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5. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure data storage, access controls, and regular security audits. While we strive to protect your personal information, please be aware that no system can guarantee absolute security.

We may share your personal data internally with relevant team members. All such internal access is on a need-to-know basis. Where we engage third-party service providers (such as email marketing platforms and CRM systems) to process personal data on our behalf, we ensure that they do so under GDPR-compliant contractual safeguards. These contracts require service providers to process personal data only in accordance with our instructions, apply appropriate security measures, and comply with applicable data protection laws.

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6. Data Transfers to Other Countries

We might transfer your personal data to countries outside the European Economic Area (EEA). Some of these countries have been recognized by the European Commission as providing an adequate level of data protection. For transfers to other countries, we ensure your data is protected by using one of the following safeguards:

• Standard Contractual Clauses (SCCs) approved by the European Commission;
• Binding Corporate Rules (BCRs).
  

You can obtain a copy of these safeguards or find out where they are available by contacting us at privacy@spayz.io

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7. How Long We Keep Your Data

We keep your personal data as long as necessary to fulfill the purposes we collected it for, including legal, accounting, or reporting requirements. Personal data will not be retained longer than necessary for the purposes for which it was collected. Specific retention periods are:

1. Contact Details: 2 to 5 years. This retention period allows us to manage and maintain our relationship with you, ensure compliance with legal obligations, and address any business needs.

2. Technical Data: Up to 3 years. This includes data collected through cookies and similar technologies (e.g., IP address, browser type, device information, pages visited). This period helps us analyze website usage and improve functionality and performance. Retention periods for technical data collected via cookies may also be specified in our Cookie Policy available on our website.

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8. Your Data Rights
You have several rights regarding your personal data. Here's what they mean for you:

• Right to Access: You can ask us for a copy of the personal data we hold about you.
• Right to Rectification: If any of your personal data is incorrect or incomplete, you can ask us to correct it.
• Right to Erasure: You can ask us to delete your personal data in certain situations.
• Right to Restrict Processing: You can ask us to limit how we use your data in certain circumstances.
• Right to Data Portability: You can ask us to give you your personal data in a format that you can take to another company.
• Right to Object: You can object to us processing your personal data if you believe it's not being used properly.
• Right to Withdraw Consent: If you've given us consent to process your data, you can withdraw it at any time.

If you want to exercise any of these rights, please contact us at privacy@spayz.io.

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9. Withdrawing Consent

If we process your personal data based on your consent, you can withdraw that consent at any time. To withdraw your consent, please contact us at privacy@spayz.io.

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10. How to Lodge a Complaint

If you have any concerns or complaints about the way we handle your personal data, you may contact us directly at privacy@spayz.io. We are committed to addressing and resolving your concerns promptly.

If you are an EU resident and wish to address your complaint to our EU representative, please contact them at: privacy@spayz.io.

You also have the right to lodge a complaint with a relevant supervisory authority.

In the EU, you can file a complaint with the data protection authority in the Member State where you reside, work, or where the alleged infringement occurred. For more information on how to contact the relevant supervisory authority, please visit the European Data Protection Board website.

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11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make updates, we will post the revised policy on our website with the updated “Last updated” date.

We encourage you to review this Privacy Policy periodically to stay informed about how we process your personal data.

If significant changes are made to how we collect, use, or disclose your personal data, we will notify you directly and, where required by law, request your consent.

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12. Contact Us

If you have any questions about this Privacy Policy, our contact designated privacy official at:

Spacious Pay Services LTD

Address: 1095 McKenzie Ave., Suite 300, Victoria, British Columbia, V8P2L5, Canada

Email: privacy@spayz.io

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